Objectives
- Identify Difficult Behaviors And Possible Causes
- Apply Strategies To Deal Effectively With Difficult People And Difficult Situations
Course Outline
- Introductions
- Application: Difficult People in Your Life
- Presentation: Cycle of Conflict and Our Behavior
- Application: Asking for a Change in Behavior
- Presentation: Types of Difficult People
- Application: Who Makes Life Difficult For You?
- Presentation: Tips for Dealing with the Four Styles
- Application: Dealing with Difficult Situations Game Show
- Presentation: Moving From Conflict To Understanding
- Application: Group Scenarios
- Wrap-Up